We hope you’ll love the item you’ve bought from Birthstone Jewelry, but if you’re considering a return, we gladly accept returns or exchange within 90 days for most items in new condition.
The following situations are covered by the 90 Days FULL COVERAGE Return/Exchange Policy. (BIRTHSTONE JEWELRY is responsible for return postage fees, and replacement fees)
▲ You received the wrong order or product(s).
▲ You received the broken items, or the quality of the products you received is poor/defective(Paint is chipping, stones fall off, etc.). Please contact us immediately via emails within 90 days and you will receive either a refund of your purchase or exchange. (We will only exchange the item(s) for the same product(s), or item(s) equal or lesser value.)
The following situations are covered by the 90 Days LIMITED COVERAGE Return/Exchange Policy. (Customers is responsible for return shipping and replacement cost)
▲ You selected the wrong product(s) or size.
▲ Personal reasons such as change of mind, change of personal taste, or you do not see the detailed description, etc.
Note: We do not accept return for customized/engraved items if no quality issues.
The following situations are not covered by the 90 Days Return/Exchange Policy.
▲ The product is damaged by long-term exposure to corrosive liquids or chemicals, such as bathing, swimming, seawater, hot springs, etc.
▲ The product is damaged due to incorrect use or incorrect maintenance.
▲ Silver pieces are given detail by oxidation over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
▲ Any orders received after 90 days from the delivered date.
Note: Please contact our customer service first for any return application. Any return or exchange without prior application will not be accepted.
Return and exchange process
▲ To request a return, please contact our customer service via email@example.com before arranging a return. If it is a quality problem, please provide order number and attach a clear photo of the item representing the problem.One of our customer services will follow up with you via email with instructions within 3 working days.
▲Please make sure the item to be returned within 90 days after receiving the orders.
▲Return address (Please contact customer service for the return address).
▲ When returning or exchanging items, customers must use a shipping method that has a track on it. Returns or exchanges with no tracking will not be processed. Returned items should be kept in their original condition when received. (Including promotional gifts).
▲ For exchange, please keep the returned item in its original condition, we will reschedule the shipment within 3 days after receiving the returned item and update the tracking number after the replacement is dispatched.
▲ Please make sure you provide us the tracking number and receipt after you return.
Refunds (if applicable)
Refunds will be processed upon receiving your package. The refund will be issued to your original form of payment, which will be processed by the Bank or Paypal, and usually be returned to your account within 7 working days. We would notice you via email once the payment is processed.If the refund is not completed within the time frame, please feel free to contact us via email at firstname.lastname@example.org.
If you require any assistance, please email us at email@example.com.